Returns

Return Policy

In the event that you are unhappy with your purchase, we accept returns in their original condition and packaging within 30 days of you receiving the product.

Please e-mail us at help@sensoryedge.com to receive authorization. Unauthorized returns will not be accepted. Customers are responsible for return shipping costs. 

For items that are damaged during shipping, contact us immediately for further instructions. To process the exchange or a return on damaged items you MUST keep the original box and all packaging. Email pictures of the damage to help@sensoryedge.com

SensoryEdge will assume all shipping charges for defective products. As with all returns please e-mail us at help@sensoryedge.com receive authorization or simply refuse the shipment if the damage is evident at time of delivery.

If a package is refused please let us know. Most of the items we sell are shipped factory direct. We cannot count on the vendor informing us of the refused package. .

At times, if only part of the item is damaged replacement parts will be sent to solve the problem. This will make it much easier for you since you will not have to repack the damaged product or wait for a pick up. 

Changing your mind after placing an order: There are times when you change your mind and want to cancel your order. We will make every attempt to cancel the order before it ships.

However if an order has already shipped or in a pick wave (on a trailer ready to ship), we can attempt to have the product(s) rerouted back to our warehouse or the manufacturers warehouse. 

Please note, that in these scenarios, the customer is responsible for any rerouting charges and re-routing is not always successful. These situations will be handled like a return and shipping charges may apply.  

Refusal of Delivery: If an order is refused for a reason other than damage, the customer will be responsible for all shipping costs, including the shipping costs back to the warehouse, and any other costs that occur during the delivery and return process. 

Terms of sale: We make every attempt to present accurate information on our site and we correct any errors as they are found. However, due to changes in descriptions, images, availability, and prices... some products are subject to correction or change without notice.

You may verify product information by contacting Customer Service at 1-800-734-8019.  

A binding contract for the sale of the goods concerned does not exist until they are physically shipped and the customer's credit card is debited. If an honest mistake is made we will contact you and are not responsible for keeping the sale in place.  

Backordered Items: SensoryEdge makes every reasonable effort to post accurate information about the availability of each item. However, the information on the site is only as current as the most recent reports provided by the manufacturers.

Occasionally there is a lag between posted and actual status. We will make every effort to keep you informed if a backorder is further delayed.   

We make every effort to make sure that we have great products at affordable prices. We will answer all your calls and emails and try to keep you informed on our products and your order.

If you have a problem with a damaged item we will make sure the manufacturer gives you what you need to make it right.